Key Message: Playing at 399 tk is purely for entertainment. It is not a guaranteed source of income. Play responsibly — stay within your limits.
1What Is Responsible Gaming?
Responsible Gaming means keeping gaming as a source of entertainment — not making it the sole focus of your life. At 399 tk, we want you to enjoy the games, but never at the cost of your financial or mental well-being.
Many people think gambling problems only affect those who are "weak" — that is simply not true. People of any age or profession can be affected. That is why awareness matters for everyone.
The core principles of Responsible Gaming are:
- Only play with money you can afford to lose
- Set time and spending limits before you start playing
- Don't chase losses by playing more
- Avoid playing under the influence of alcohol or when you're under stress
- Gaming must never come before your daily responsibilities
2Recognizing Signs of Problem Gaming
Gaming becomes a problem when it starts to feel out of control. Watch out for these warning signs:
Spending beyond your budget and feeling the need to hide it
Placing larger bets repeatedly in an attempt to recover lost money
Unable to stop playing despite trying
Time with family or at work is being taken up by gaming
Borrowing money or selling assets to fund your gaming
Feeling restless or irritable when you are not playing
Gaming is causing conflict with family
Skipping sleep or meals to play
If you identify with more than three of these signs, reach out to our support team right away or consider self-exclusion.
3Self-Assessment Test
Take an honest look at yourself. Answer the following questions truthfully:
4How to Set Limits
Setting limits at 399 tk is simple. Just go to Account Settings — it only takes a few seconds:
Log In to Your Account
Log in to 399 tk with your username and password.
Go to "Responsible Gaming" settings
Select the "Responsible Gaming" option from your profile menu.
Choose a Limit Type
Deposit, loss, session time — choose whichever limit works for you.
Set an Amount & Duration
Daily / Weekly / Monthly — whichever works best for you.
Confirm
Limits take effect immediately when set. If increased, the new limit will apply after 24 hours.
Lowering a limit takes effect immediately, but increasing one requires a 24-hour waiting period. This is intentional by design.
5Full List of Protection Tools
399 tk offers multiple tools for Responsible Gaming:
| Tools | Description | Duration |
|---|---|---|
| Deposit Limit | Set a maximum deposit limit | Daily / Weekly / Monthly |
| Loss Limit | Automatic break after losing a set amount | Daily / Weekly / Monthly |
| Session Time Limit | Alerts or automatic logout after a set time | 30 Minutes – 24 Hours |
| Cooling-Off | Cooling-off period, account temporarily restricted | 24 Hours – 6 Weeks |
| Self-Exclusion | Long-Term Account Ban | 6 Months – 5 Years |
| Reality Check | Automatic alerts for time spent and money wagered | Every 30 / 60 / 90 Minutes |
6Self-Exclusion Rules
Self-Exclusion is the strongest protection available. Here's what happens when you choose it:
- Account Login Unavailable
- No deposits or bets will be possible
- Promotional emails and notifications will be turned off
- Cannot be cancelled before the set period ends
- Your existing balance stays safe and will be returned when the period ends
Important: Any attempt to open a new account during self-exclusion will also be blocked. We respect your decision and offer our full support.
To start self-exclusion, contact our support team directly via Live Chat or email us at support@399tk.click.
7The Role of Family & Friends
Often, it's the people closest to someone who first notice a problem. If you believe someone you care about is struggling with problematic gaming:
- Speak openly and with empathy — don't place blame
- Avoid providing them financial support, as this can make the problem worse
- Encourage them to seek professional help
- Seek emotional support for yourself too — this is a difficult situation
To request an account restriction on behalf of a family member, please contact us directly. We can assist once proof of identity and proof of relationship are submitted.
818+ Verification & Minor Protection
399 tk is strictly for players aged 18 and above. We take the following measures to protect minors:
- Age is verified at the time of registration
- Proof of age is collected during the KYC process
- Suspicious accounts are suspended
- Use of parental control software is recommended
Parents, keep parental controls enabled on your children's devices. If you believe a minor is using our platform, please contact us immediately.
9Support & Contact
We're always ready to help with any Responsible Gaming concerns:
- Live Chat: Talk to us live 24/7 (in Bengali)
- Email: support@399tk.click
- Response time: Usually within 5 minutes
Remember — asking for help is a sign of strength, not weakness. 399 tk is always by your side.