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399 tk FAQ — All your questions answered in one place

Whether it's account, payment, bonus, betting, or game issues — search here first. You'll find answers to most questions right on this page.

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Account & Registration

Answers to all questions about registration, login, password reset, and account settings.

8 Questions

Payments & Transactions

Everything you need to know about deposits, withdrawals, Mobile Pay, Nagad, and Rocket payment methods.

9 Questions

Bonuses & Promotions

Questions about welcome bonuses, cashback, referral offers, and wagering requirements.

7 Questions

Betting & Sports

Guides on cricket and football betting, understanding odds, and live betting.

8 Questions

Games & Casino

Rules and strategies for slots, Live Casino, fishing games, and table games.

7 Questions

Security & Privacy

Information on account security, data privacy, and responsible gaming.

6 Questions
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Account & Registration

on the registration page and fill in the form with your mobile number, username, and password. Your account will be ready in just 3 minutes. Registration is completely free and open to users aged 18+.

Each mobile number can only be used for one account Only one account is allowed per mobile number. Attempting to create multiple accounts with the same number may result in those accounts being suspended and bonuses forfeited.

First, make sure Caps Lock is off and double-check that you're entering the correct username and password. If you've forgotten your password, From the login page Use the "Forgot Password?" option. If you're still having trouble, reach out to us via live chat.

After logging in, go to Account Settings and select "Change Password". Enter your current password, then your new password twice. Use a strong password — mix letters, numbers, and special characters.

Identity verification may be required when making a withdrawal. You may need to provide a copy of your National ID or passport. The verification process is typically completed within 24 hours.

To close your account, contact our support team via live chat. If you have any pending withdrawals, make sure those are completed first. We also offer a Self-Exclusion option for anyone who needs a break from gaming.

Once registered, your username cannot be changed. Choose it carefully during sign-up.

To change your mobile number, please contact the support team. Your number will be updated after identity verification.

Payments & Transactions

We Mobile Pay, Nagad, Rocket along with Bangladesh's leading mobile banking services. Direct bank transfers are also available. For more details Payment Page see here.

The minimum deposit at 399 tk is just ৳100You can start gaming with a small amount, so there's no need to worry about a large investment.

Withdrawal requests are typically within 15–30 minutes processed. During peak hours, it may take up to 24 hours. If your account is already verified, you'll receive it faster.

Minimum withdrawal amount ৳500. Before withdrawing, make sure you've met the bonus turnover requirements.

Deposits are typically processed within 5–10 minutes visible within that time. Try refreshing the page. If it still doesn't appear after 15 minutes, take a screenshot of the transaction and contact support.

399 tk does not charge any additional fees. However, your mobile banking provider (Mobile Pay/Nagad) may apply their own transfer charges.

Contact our support team as soon as possible. Provide proof of the transaction (screenshot, transaction ID) and we'll investigate and resolve it as quickly as we can.

Cancellation is possible via support before processing begins. Once processing has started, it may no longer be possible to cancel.

The daily withdrawal limit depends on your account level. For the maximum limit and full details Payment Page Browse or contact support.

Bonuses & Promotions

A welcome bonus is automatically credited on your first deposit after registration. For full details on the bonus amount and terms, visit Promotions Page see here.

To withdraw bonus funds, you need to wager that amount a set number of times — that's the turnover requirement. Example: a ৳100 bonus with a 10x requirement means you need to place ৳1,000 in bets. Each bonus has its own terms.

Log in daily to earn increasing bonuses. Log in for 7 consecutive days to unlock a special reward. Login bonuses are credited to your account automatically.

Send your referral link to a friend. When they sign up through that link and make their first deposit, you'll receive a referral bonus. For details, On the rewards page see here.

Expired bonuses are automatically cancelled. Make sure to complete the turnover requirement within the specified time after receiving a bonus.

If your losses exceed a set amount in a week, a portion will be returned as cashback. Cashback is credited to your account every Monday. For terms and amounts on the Promotions page see here.

Earn points by playing regularly to level up in our VIP program. Higher tiers unlock exclusive bonuses, faster withdrawals, and dedicated support. Learn more On the rewards page see here.

Betting & Sports

You can bet on over 20 sports events including cricket, football, tennis, badminton, and basketball. To learn more, Sports Betting page see here.

Live betting means placing bets in real time while a match is in progress. Odds change from moment to moment. Log in, go to the Sports Betting section, and click the "Live" tab.

Odds are a numerical representation of the probability of winning. For example, odds of 2.0 mean that a ৳100 bet returns ৳200 if you win (৳100 profit). The higher the odds, the greater the risk — and the greater the potential reward.

If a match is cancelled or abandoned, the full stake for that bet is refunded. It typically returns to your wallet within 24 hours.

Minimum bet on most events ৳20 onwards. Limits may vary for certain special events. You can view the limit for each event on the betting page.

A parlay is a single bet that combines multiple events — win them all and you get a big payout. Lose just one and the entire bet is lost. Higher risk, but bigger reward potential.

After logging in, head to your account dashboard and find the "Betting History" or "My Bets" section to view all your bet details.

To level the playing field between a strong and a weak team, the stronger side is given a virtual points deficit. This gives both sides an equal betting opportunity.

Games & Casino

Slots, Live Casino (Baccarat, Blackjack, Roulette), fishing games, poker, lottery, and much more. On the new games page Check out the latest additions.

Yes, all games are playable on mobile. Open the site in your browser or use the app Download Supports both Android and iOS.

RTP (Return to Player) is the average amount returned per ৳100 wagered over the long term. Example: 96% RTP means an average return of ৳96. A higher RTP is generally more favorable for players.

Yes, most slots and games have a demo mode where you can play for free. Use it to get familiar with a game before playing with real money.

Yes. All games use RNG (Random Number Generator) technology, which is independently verified. Live Casino games are hosted by real dealers.

Clear your browser cache and refresh the page. Check that your internet connection is working. If the issue persists, try the app or contact support.

New games are added every week. On the new games page Check out the latest additions and keep your notifications on.

Security & Privacy

Yes. We use SSL encryption and your information is never shared with third parties. Learn more on our In the Privacy Policy see here.

Never share your password with anyone. 399 tk will never ask for your password via email, phone, or chat. If you receive any such message, report it to our support team immediately.

Playing within your means and avoiding addictive habits. We offer deposit limits, time limits, and a Self-Exclusion option. Learn more on our Responsible Gaming page see here.

Change your password immediately and notify support. We will temporarily lock the account and investigate.

No. 399 tk is strictly for users aged 18 and above. Accounts found to belong to minors will be closed immediately.

Yes. All your transaction details are encrypted and kept confidential. They are never shared with any third party except as required by law.
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Email

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